We understand that sometimes the purchased item might not arrive immediately due to a momentary disconnection in your network (wi-fi, mobile data plan, etc.) or a transaction issue in the store you are using.

Should this be the case, check your order number from the store where you made the purchase and submit an inquiry following the provided format to [Customer Support].

 

▣ Submitting an Inquiry

 : Settings > Account > Help and Support > Tap [E-mail Inquiry] > Fill out inquiry form > Submit inquiry

 

▣ Inquiry Format

1. Pirate Crew Name:

2. UID:

3. Transaction Date:

4. Transaction Amount:

5. Item Name:

6. Order Number: e.g.) GPA.1234-5678-0000-00000

7. Request: Redistribute Product / Refund

※ Failing to complete the form could complicate the investigation for Customer Support due to insufficient details. Please make sure to fill out everything.

 

▣ Checking Your Order Number

: https://payments.google.com > Transaction Information > Check Transaction ID

※ Transaction cancellation is difficult should you fit one of the following criteria listed below.

1. Seven days have passed since the purchasing of the product

2. The product provides benefits of some kind after purchasing

3. The product applies a random effect after purchasing

4. You have already claimed the bonus item after purchasing the product